Refund Policy

1. Overview

This Refund Policy explains how refunds, cancellations, and disputes are handled on ÄRI. Since ÄRI is a marketplace connecting Buyers and Sellers, refund policies primarily depend on the nature of the service and the agreement between parties.

2. General Refund Policy

2.1 Seller Responsibility

Sellers are responsible for delivering services as described. If a Seller fails to deliver the agreed service, the Buyer may be entitled to a refund.

2.2 No Automatic Refunds

Refunds are not automatic. If you believe you are entitled to a refund, you should:

• Contact the Seller directly to discuss the issue
• If you cannot reach an agreement, contact us for assistance
• As a last resort, you may dispute the charge with your payment provider

3. When Refunds May Apply

Refunds may be appropriate in the following situations:

3.1 Service Not Delivered

If the Seller fails to provide the service and is unresponsive to communication attempts, the Buyer may request a refund.

3.2 Service Significantly Different from Description

If the service delivered is materially different from what was described in the listing, the Buyer may request a full or partial refund.

3.3 Technical Issues

If a payment was processed but the transaction failed due to technical issues on our end, we will process a refund.

3.4 Duplicate Charges

If you were charged multiple times for the same service in error, we will refund the duplicate charges.

4. When Refunds Generally Do Not Apply

Refunds are generally not provided in the following situations:

• You changed your mind after purchasing
• The service was delivered as described but you are unsatisfied with the outcome
• You did not show up for a scheduled session
• You failed to provide necessary information for service delivery
• The Seller cancelled due to your violation of terms or policies

5. Subscription Cancellations

5.1 How to Cancel

You can cancel a subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period.

5.2 No Prorated Refunds

We do not provide prorated refunds for partial subscription periods. When you cancel, you retain access until the end of your current billing period.

5.3 Free Trial Periods

If a subscription includes a free trial and you cancel before the trial ends, you will not be charged.

6. One-Time Services

6.1 Before Service Delivery

If you cancel before the Seller has begun work, you may be entitled to a full refund. Contact the Seller to discuss.

6.2 After Service Begins

If work has already begun, any refund amount depends on:

• How much work has been completed
• Agreement between you and the Seller
• The nature of the service

6.3 After Service Completion

Refunds after service completion are at the Seller's discretion unless the service was not delivered as described.

7. Mentorship and Consulting Sessions

7.1 Cancellation by Buyer

Cancellation terms for scheduled sessions:

• 24+ hours before: Full refund or rescheduling typically available
• Less than 24 hours: Refund at Seller's discretion
• No-show: Generally no refund

7.2 Cancellation by Seller

If a Seller cancels a scheduled session, the Buyer is entitled to a full refund or rescheduling.

8. How to Request a Refund

To request a refund:

1. Contact the Seller First: Many issues can be resolved directly with the Seller through our messaging system.
2. Email Us: If you cannot resolve the issue with the Seller, email us at contact@ari.com.ee with:
   • Your account email
   • Order details (service purchased, date, amount)
   • Reason for the refund request
   • Any relevant documentation (screenshots, communication with Seller)
3. Wait for Review: We will review your request and respond within 5-7 business days.

9. Refund Processing

9.1 Processing Time

Once a refund is approved, it is processed through Stripe. The time to receive your refund depends on your payment method:

• Credit/Debit Cards: 5-10 business days
• Bank Transfers: 5-10 business days

9.2 Refund Method

Refunds are issued to the original payment method used for the purchase. We cannot refund to a different account or payment method.

9.3 Processing Fees

Stripe payment processing fees are generally not refundable. In cases of full refunds, the Seller absorbs this cost.

10. Disputes and Chargebacks

10.1 Dispute Process

We encourage Buyers and Sellers to resolve disputes directly. If you cannot reach an agreement:

• Contact us at contact@ari.com.ee for assistance
• We may attempt informal mediation
• If mediation fails, you may escalate to your payment provider

10.2 Chargebacks

A chargeback is when you dispute a charge with your bank or card issuer. Please use chargebacks only as a last resort after attempting to resolve the issue through proper channels.

Filing a chargeback before contacting us may delay resolution and could affect your ability to use the platform.

11. Platform's Role

As a marketplace facilitator, ÄRI:

• May assist in communication between Buyers and Sellers
• May process refunds at the request of Sellers
• May, in exceptional circumstances, issue refunds at our discretion to protect the integrity of the platform
• Is not obligated to resolve disputes or issue refunds for transactions between users

12. EU Consumer Rights

If you are a consumer in the European Union, you have certain rights under EU consumer protection laws. However, many digital services are exempt from the standard 14-day withdrawal period once the service has begun with your consent.

By purchasing a service and agreeing to immediate commencement, you acknowledge that you may lose your right of withdrawal once the service begins or is delivered.

13. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of your purchase applies to that transaction.

14. Contact Us

For refund requests or questions about this policy, please contact us: